FREQUENTLY ASKED QUESTIONS

To improve your understanding of this software, our list of FAQs attempts to answer all your questions, doubts and concerns, from the basic to the complex. Please read.

1.What is GPS tracker?

GPS stands for Global Positioning System. It is a satellite-based navigation system that provides location and time information anywhere on or near the Earth’s surface 1. The system is owned by the United States government and consists of three main segments: the Space Segment, the Control Segment, and the User Segment. It consists of 24 Earth-orbiting satellites that transmit microwave signals to GPS receivers. From these signals the receiver calculates the latitude, longitude, altitude and time for each specific user.

2.How do we get tracking details of our vehicles on our PC or Smart Phone?

To track your vehicle’s location on your PC or smartphone, you can use a GPS tracker. GPS trackers are small devices that can be installed in your vehicle and connected to your smartphone or PC via an app or website. Once installed, you can track your vehicle’s location in real-time, view its travel history, and receive alerts for over-speeding, geo-fencing, and more.

There are several GPS trackers available in the market that offer different features and functionalities.

You can also use online GPS tracking services that use web-based platforms or software applications to track and monitor vehicles. These services typically require a subscription and are accessible through a computer or mobile device with an internet connection.

3.How does AlphaTreck GPS tracker work?

GPS is a system of 30+ navigation satellites circling Earth. We know where they are because they constantly send out signals. A GPS receiver in your phone listens for these signals. Once the receiver calculates its distance from four or more GPS satellites, it can figure out where you are.

4.On which platform is AlphaTreck GPS tracker available?

You can get AlphaTreck GPS tracking system for Android as well as iOS. Please contact our team for more information.

5.How will data be transferred in case of weak network connectivity?

If network connectivity is low, the device stores data (memory storage capacity) and transmits data as soon as the vehicle comes into GSM connectivity range.

6.Where is the AlphaTreck GPS tracker installed and is it easily visible to other people?The GPS is secretly hidden inside the vehicle which cannot be easily detected by another person

7.How old is AlphaTreck company?

The company will complete a decade of incorporation this February. Its commercial activities are ongoing since 2015.

8.Do you provide a wireless GPS tracking device for Vahicle?

No, AlphaTreck provides a wired base GPS tracking device for vehicles.

9.Do AlphaTreck provide a demo of your vehicle tracking app?

Yes, we provide a comprehensive demo of our vehicles tracking application. Our services are available across India, and you can get a demo at no extra charge any time by contacting our team.

10.Can we see current location of our vehicle on mobile/web or not?

Yes, AlphaTreck have a mobile application and vehicle status can be viewed on Android/iOS phones and web.

11.Can we turn off our vehicle’s engine remotely with a AlphaTreck GPS tracker?

Yes you can absolutely do that. Through this feature we can start or shut down the vehicle remotely just by sending a Command. This command can be sent from your web server or directly from your own mobile using our application.

12.What happens if the GPS tracker is disconnected from the main power?

The GPS tracking device has an internal battery and can operate for up to 1 hour when disconnected from the main power. You can also check the status on our application that the GPS tracker is connected to power or not.

13.What is the Problem-solving time in case of device problem or missing data? Do we have a local technician or service available?

It depends on location and vehicle availability. Our standard Turn-around Time for complaint resolution is 24 to 48 hours within working days after confirming vehicle availability.

14.What is the accuracy GPS tracker?

GPS trackers provide location data by receiving signals from GPS satellites. The accuracy of GPS trackers depends on many factors, including satellite geometry, signal impedance, environmental conditions, and receiver design characteristics/quality. The accuracy of most consumer GPS units is around +/- 100 meters.

In short, GPS location tracking is not 100% accurate because The accuracy of GPS trackers varies depending on the design of the device, Phone operating system, version, model, closed vs open location, geographical factors such as height of buildings, and the environment in which it is used etc.

  • High accuracy – actual location may be less than 150 meters (500 ft).
  • Medium accuracy – actual location is 150–500 m (500–1,600 ft) away.
  • Low accuracy – actual location is 500–1,000 m (1,600–3,200 ft) away

15.Is there an option to extend the warranty?

No need to worry about it. AlphaTreck company already gives a 15-year warranty for the GPS tracker. If the GPS tracker ever gets damaged within 15 years, the company will replace it for free (conditions apply).

16.Does the camera function provide the facility of live streaming?

No, our current modules do not currently support live streaming.

17.What is the uptime of your application?

We are using world’s best cloud based servers and its uptime is over 99%.

18.What is the frequency of the data?

We provide two logs in every minute.

19.How do you show the location of the vehicle?

We use licensed Google Maps to display vehicle location.

20.How does a AlphaTreck bus tracking system work?

A bus tracking system is a technology that uses GPS and satellite to track buses on their routes and provide real-time data and reports on their location, speed, health, and arrival times, The system works by installing GPS devices within the bus that transmit their location in real-time on a map. The data is then received by fleet managers in real-time, who can monitor the movement of buses on a map. The system provides data such as the speed of the bus, the distance covered, the remaining distance to its destination, and the number of scheduled stops. This helps fleet managers take corrective action should there be any deviation or delays. An important part of bus-tracking is the school-bus segment since it is greatly beneficial for parents and school authorities to be able to monitor the safe transit of their children.

In summary, a bus tracking system works by:

  • Installing GPS devices within the bus that transmit their location in real-time on a map.
  • Receiving data by fleet managers in real-time.
  • Monitoring the movement of buses on a map.
  • Providing data such as the speed of the bus, the distance covered, the remaining distance to its destination, and the number of scheduled stops.
  • Helping fleet managers take corrective action should there be any deviation or delays.
  • Being greatly beneficial for parents and school authorities to be able to monitor the safe transit of their children.

21.Why is AlphaTreck the best GPS bus tracking app?

Public and commercial transport in India faces many obstacles and problems. But with AlphaTreck’s bus tracking has enabled the transport sector to overcome these hurdles. Now fleet owners and managers can monitor all buses, whether on-road or off-road, from their home or office. Our GPS bus tracking app allows you to check the performance of your fleet and take care of its health and safety.

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